What does LVL mean when writing SMS

SMS top and 2nd level keywords

What is a top level keyword?

A top level keyword is in the 1st position of the SMS. You can collect donations as an organization with your name.

Example: RAISENOW to 488.

Top level keywords must not contain any spaces or special characters.

What is a 2nd level keyword?

A 2nd level keyword describes a sub-category of a top level keyword. For example, you can collect donations for different campaigns for your organization.

Example: RAISENOW WASSER at 488 or RAISENOW FLUT at 488

2nd level keywords must not contain any spaces or special characters.

For Eco Paket customers there is only the possibility to collect donations with 2nd level keywords. We provide "GO", "GIVE" or "SUPPORT" as a top level keyword.

How long can the keyword be?

The maximum length of an SMS keyword is 19 positions, whereby the space and the donation amount do NOT count.

However, we do not recommend using keywords that are too long. If you type 10 or more letters, the error rate when typing is much higher, so you could lose donations.

How can I create more keywords?

As an advanced customer, you can create unlimited 2nd level keywords yourself.

As a premium customer, you can create unlimited top and 2nd level keywords yourself.

Are you neither an Advanced nor a Premium customer? No problem, contact support and we will activate your keyword.